Customers can now change the subscription plan from the dashboard

It is now possible to switch between subscription plans without contacting support. Specifically, these changes are now possible from the billing settings:

• Downgrading from the trial plan to the free plan.
• Downgrading from a canceled subscription to the free plan.
• Upgrading/downgrading between paid subscription plans (Starter, Growth, Scale).
• Change the billing interval between monthly and yearly for paid plans (Starter, Growth, Scale).

The plan change preview dialog will alert you if you need to reduce your usage before downgrading to a plan with lower limits or less features.

Customers on the MSP plan or on other custom plans are not affected by this change.