Users can no longer belong to multiple organizations

Starting 5 January 2026, users can only belong to a single organization. Previously, users could join an unlimited number of organizations and switch between them from the user menu in the top right corner of the dashboard.

We’ve made this change to simplify the backend implementation, GDPR compliance and the design of future features planned for this year.

Existing memberships:

The multi-organization feature was used by very few users (less than 1%) and most of the affected organizations are inactive or with expired trials. We’ll soon contact a portion of these users where more than one organization is active and we can’t resolve the conflict unilaterally.

Team members:

While working on this change, we’ve also reworked how team members work: users are now created immediately when you add them, and they can set up their password by following the link received via email.

Previously, users would receive an invitation link to create an account and then join the organization. The new system makes it clearer that when you add a user it automatically belongs to the organization (and only to that organization).

We’ll soon add more controls on user deletion to provide an additional data erasure tool to companies in accordance with our GDPR data processor role.

Read more about how team members work in the documentation.

New “Owner” role:

There is also a new Owner role which is automatically assigned to the creator of the organization. The organization owner will be the only user allowed to delete the organization once we implement this feature.

We’ll also be adding a way to transfer ownership between users.

Read more about roles in the documentation.

If you have questions on how these new changes may affect your setup, please contact support.