In this page you’ll find answers on payments and billing in DMARCwise.

How can I pay?

You can pay with any of the following methods:

  • Credit and debit cards
  • PayPal
  • Apple Pay
  • Google Pay

Can I pay in USD?

Yes. If you’re in a country that uses US dollars as the currency, you will automatically be charged in USD at checkout.

Will I receive an invoice? Who’s Paddle?

We use Paddle to process payments. You will receive an invoice from Paddle via email after each payment. Paddle acts as a reseller for our software, so you will see their name in the invoice.

Your debit/credit card statement may also contain a reference to Paddle.net, in addition to DMARCwise.

I didn’t receive the invoice

Contact us so that we can check why you didn’t receive it.

In the meantime:

  • Go to Settings → Billing and check if the Billing email is set correctly.
  • In the same page, click Open customer portal to sign in to the Paddle portal, where you’ll find the list of invoices.

How do I update the payment method?

Go to Settings → Billing and click Update payment method.

How can I upgrade/downgrade the subscription plan?

You can change your subscription plan from the billing settings:

  • Go to Settings → Billing.
  • Click Change subscription plan.

The plan change preview dialog will alert you if you need to reduce your usage before downgrading to a plan with lower limits or less features.

Note that not all plan changes can be made from the dashboard and you may need to contact support in those cases.

How do I cancel my subscription?

Go to Settings → Billing, click Open customer portal to sign in to the Paddle portal, where you’ll be able to cancel the subscription.